Your information
Privacy
Notice
How information submitted through this website is used and protected.
This notice explains how Solving Your Mysteries handles information submitted through this website. It is intended as a clear practical summary and should be reviewed whenever the site’s services or data tools change.
Information you provide
When you use the enquiry form, you may provide your name, email address, research location and details about your family-history question. Please avoid sending highly sensitive documents or DNA login details through the initial form.
How the information is used
Information is used to respond to your enquiry, assess whether research may be possible, prepare a quote, deliver agreed services, maintain necessary business records and meet legal or accounting obligations.
Enquiry form provider
The enquiry form is submitted through Google Forms. The response may be stored in Google Forms or an associated Google Sheet controlled by Solving Your Mysteries. Google processes this information under its own terms and privacy policies.
Website analytics
This website uses GoatCounter to understand aggregate page visits and referrals. GoatCounter states that its hosted service does not store IP addresses, full user-agent headers or tracking identifiers, and does not use browser cookies or local storage for visitor tracking.
Sharing information
Your enquiry and research findings are not sold. Information may be shared with service providers where necessary to operate the website or deliver agreed research, or where disclosure is required by law. Archive staff or record providers may be contacted about a source without disclosing unnecessary personal details.
Retention and security
Enquiries are retained only as long as reasonably needed for communication, research administration, legal obligations and protection of legitimate business interests. Reasonable steps are taken to restrict access, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and rights
You may ask what personal information is held about you, request corrections, or ask for deletion where there is no legal or contractual reason to retain it. Depending on your location, additional data-protection rights may apply.
Contact
For a privacy question or request, email solvingyourmysteries@gmail.com.